Changes to Switched On Travel Insurance policies relating to Israel - find out more here.
Making a Claim
How to make a claim on your travel insurance policy
Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.
For medical emergency, medical related expenses,
repatriation and evacuation claims
Please call the assistance company at any time of the day or night:
- Tel: +44 (0) 1403 330 901 (if You are anywhere except the USA, Canada or Mexico)
- Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)
- Tel: 00 1 819 780 0494 (if You are in Mexico)
For all Travel claims
(except those related to Gadget, Financial Failure or Legal Costs and Expenses)
- Online: https://switchedon.submitclaim.online/auth/policy/
The easiest way to submit a claim is online using the link above. - Or you can download a claim form from Ergo travel claim forms – ERGO Travel Insurance. Please note you do not require a printer, and the form may be completed online.
If you’re unable to download a claim form, or complete the claim form online, we can send you a copy via post or email. - Email: claims@ergo-ias.co.uk
- Post: Switched On Insurance Travel Claims, ERGO IAS, PO Box 11383, Mansfield NG18 9PE
- Tel: 0330 041 2870 (local rate call)
For Gadget claims
- Contact: Taurus Insurance Services Ltd, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar.
- Online: Online Claims Portal
- Email: soi.tiga@taurus.gi
- Tel: 0330 041 2870 (local rate call)
For Legal costs and expenses claims
- Contact: ARAG Legal Expenses Insurance Company Limited, Unit 4a, Greenway Court, Bedwas, Caerphilly, CF83 8DW.
- Email: new-claims@arag.co.uk
- Tel: 0330 041 2870 (local rate call)
For Financial failure claims - if you purchased your policy prior to 1st September 2023
- Contact: IPP Claims at Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff CF10 3DQ
- Email: Insolvency-claims@ipplondon.co.uk
- Tel: 0330 041 2870 (local rate call)